Play responsibly at ca999, stay safe
Enjoy entertainment within your limits — ca999 is committed to being by your side at all times to ensure a safe and healthy gaming experience.
What is responsible gaming and why is it important?
Online gaming and betting can be an enjoyable form of entertainment — but only when it is enjoyed within limits. ca999 believes that a player's greatest asset is their mental and financial wellbeing. That is why we do not only provide games; we place equal importance on protecting the quality of life of every one of our players.
When gambling moves beyond entertainment and becomes a habit, it can have a deep impact on family, relationships, and financial life. The signs of problem gambling often appear gradually and can be hard to recognise on your own. ca999 is aware of this and has built protection tools into our platform to help you make the right decisions.
Remember — the purpose of playing at ca999 is to have fun, not to lose money. If you ever feel that gaming is getting out of your control, reach out to us — we are always here for you.
Core principles
- Only those aged 21 or above may play
- Only play with money you can afford to lose
- Do not treat gaming as a source of income
- Do not play when emotional or after consuming substances
- Do not keep playing to chase money you have lost
- Prioritise spending time with family and friends
ca999's gaming tools to protect you
Our platform includes several user-friendly protection tools to help you practise safe gaming.
Set a deposit limit
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and if you want to increase it you must wait through a set cooling-off period. This helps you enjoy gaming while staying within your budget.
Time-out break
If you feel you need a short break, you can use the time-out feature to temporarily pause gaming activity on your account for a set period — from one day up to a few weeks. Deposits will not be possible during the break.
Self-exclusion
For serious situations you can choose self-exclusion — this will close your account completely for an extended period. This step is significant — it cannot be reversed before the period ends. Our support team will guide you through the process.
Reality check reminders
At set intervals — such as every hour — you will receive an automatic reminder about how long you have been playing. These small notifications help you stay aware of your session time and amount, and encourage you to avoid overly long sessions.
Activity history review
You can view a complete record of your deposit and withdrawal history and gaming activity from your account at any time. Reviewing this information regularly helps you maintain a realistic picture of your financial situation.
24/7 support service
For any concern or issue, ca999's support team is ready to help in Bengali and English via live chat and email, seven days a week, twenty-four hours a day. You do not have to face it alone — we are always here.
21+ age limit and minor protection
Only individuals aged 21 or above may register and play at ca999. This is not just a rule — it is our commitment to keeping the younger generation safe.
An age verification process must be completed at registration. If we suspect that a minor is using an account, ca999 reserves the right to suspend that account until an investigation is completed.
If younger members of the household have access to your device, use parental control software and keep your login details private.
- Age verification is mandatory at registration
- Accounts belonging to minors are closed immediately
- Keep your login details completely confidential
- Avoid opening your account or gaming in front of children
Signs of problem gambling
If you notice any of the following signs, do not hesitate to seek help:
- Feeling a strong urge to keep playing to chase money you have lost
- Being unable to control how long or how much you play
- Feeling restless or irritable when not gaming
- Neglecting family and work responsibilities to keep playing
- Taking on debt or borrowing money to fund gaming
- Hiding your gaming from loved ones or being dishonest about it
- Playing to escape problems or relieve stress
Financial limits and budget management
Deposit and withdrawal limits
At ca999 the minimum deposit is ৳300 and the minimum withdrawal is ৳500. These limits help you start with small amounts and stay within your budget.
You can also set stricter personal daily or weekly deposit limits for yourself. Once set, these personal limits take effect immediately, but a security delay applies if you want to increase them. This approach protects you from making excess deposits in impulsive moments.
Withdrawals are generally processed within 1 hour, making it easy and transparent to access your funds. Transactions can be made via bKash, Nagad, Rocket, and bank transfer.
Understanding bonus wagering
ca999's welcome bonus is a 100% bonus on your first deposit — up to ৳8,000. The wagering requirement is 25x, calculated on the bonus amount only, not added to the deposit amount.
For example: deposit ৳1,000 and you receive ৳1,000 in bonus, giving a total balance of ৳2,000. You must complete ৳1,000 bonus × 25 = ৳25,000 in bets before withdrawing from the bonus.
Always read the terms and conditions carefully before accepting a bonus. A bonus is an added benefit — never deposit beyond your means in hope of receiving a bonus.
How to use self-exclusion and time-out
Self-exclusion is an important protection tool that should be used when you feel that gaming is having a negative impact on your life. Choosing this option will close your account completely for a set period, and it cannot be reactivated until that period has ended.
Steps for time-out
- Go to account settings
- Open the "Responsible Gaming" section
- Select the duration of the time-out
- Confirm — takes effect immediately
Steps for self-exclusion
- Contact support or go to settings
- Choose the exclusion period
- Verify your identity
- Once the request is finalised it cannot be reversed
To activate any protection tool or to find out more, contact ca999's support team. Help in Bengali is available at any time via live chat or email ([email protected]).
Contact the support team
Our team is ready for any gaming-related concern.
How to build healthy gaming habits
Set a time limit
Decide how long you will play before you start. Set a timer and stop the game when it goes off. Take breaks during your session — have some tea, take a walk, talk to your family.
Set your budget in advance
Before each session, decide how much you can afford to spend and stick to that limit strictly. If you lose the amount set aside for entertainment, it is not a loss — it is the cost of the enjoyment.
Aim for fun, not winnings
Keep in mind that gaming outcomes are entirely random. Do not play expecting to win — play because it is enjoyable. A win is welcome, but even without one the experience should be something you can enjoy.
Understand your state of mind
Avoid gaming when you are feeling down, anxious, or tired. Decisions made when emotional are generally not good ones. Gaming in such a state can make problems worse.
Let someone close to you know
Let a trusted person know that you enjoy online gaming and the limits you play within. Being open about it reduces the chance of developing a problematic habit and makes it easier to get support if needed.
Have the courage to take a break
If you feel that gaming is affecting your normal life, take a break with confidence. Use ca999's time-out and self-exclusion features — this is a sign of wisdom, not weakness.
Questions and answers about responsible gaming
Play responsibly, enjoy the experience
Enjoy your favourite games in a safe gaming environment at ca999. We are always ready for any question or request for support.